Providing excellent customer service is an art that can help organizations learn where they can improve.

Customer complaints about a company’s wares are practically inevitable. Therefore, having a solid support system in place is essential for every organization. However, it is far simpler to say than to do so when it comes to putting one together.

Tools that assist your employees in managing customer demand and keeping track of long-term support queries are current customer service staples that are nearly certain to make that aspect of your business more streamlined and efficient.

Support tickets and support ticket systems are two of the most well-known and useful tools that can facilitate the work of a support team.

The importance of customer service to a business is often disregarded. Fast and effective solutions to any problems your customers may have are often overlooked.

A recent survey found that organizations were handling more consumer data than ever before, with much of it coming in the form of support tickets and discussions. The satisfaction of customers and their continued commitment to a brand depends in large part on the quality of the service they receive. Let’s begin with the fundamentals of the job of a support representative so that we can better describe it.

What Is a Support Ticket?

A customer’s interactions with the help desk are documented in what is called “support tickets.” A “ticket” is generated and sent to both the customer and the support staff member when a question is asked. The ticket keeps track of their conversation in a thread that both parties can look back to later.

Ticket tracking systems are beneficial for businesses, support staff, and customers alike. A support ticket provides clients with a streamlined and customized method of communicating with support staff to resolve their difficulties. A full explanation of the issue can be given, and additional information can be provided as the case progresses. This is helpful if customers have to work with numerous agents on the same ticket and want to avoid duplicating information.

Tickets allow customer service agents to keep tabs on how many people they’ve been asked to help. Since support staff may interact with more than 30 clients each day, it is useful to have a digital system in place to streamline support contact and make tasks like logging and updating customer information more convenient.

In addition, the business may learn a lot from the difficulties with its products and ways to improve operations by looking at closed tickets as a benchmark for future performance. Frequently occurring tickets are communicated from customer care to product management so that they may be addressed in future iterations of the product or service. Knowledge base articles that help consumers solve common issues without contacting support can be based on information gleaned from support tickets.

Support issues from a variety of sources can quickly pile up for a rapidly expanding business. The sheer volume of demands is often insurmountable, and satisfying them all manually may be next to impossible. That’s why we have help desks with ticketing systems.

What Is a Support Ticket System?

With the help of a ticketing system, businesses can collect all customer service requests in one place and handle them efficiently. Since tickets can originate from a wide variety of sources, including Twitter, chat, and phone calls, most support ticket systems consolidate all client interactions into a single thread or inbox.

Ticketing systems for customer service are an efficient way to handle support requests. By collecting tickets in one place and sorting them by urgency, they make it simple for support agents to handle several issues simultaneously.

Support agents may share tickets and keep track of who worked on what because all of their correspondence is in one place. As an added benefit, these databases keep track of a company’s closed tickets, so customer service agents may look up and learn from past experiences with issues that are similar to the current one.

Growing businesses typically see a corresponding increase in customer service questions. Managing customer service requests manually will become increasingly difficult as your assistance volume rises.

Managing customer service is likely to be a major problem as your company takes advantage of new business opportunities. Having a ticketing system for customer support can only help.

Also, if your business grows, you should investigate solutions like help desks that can handle a greater influx of calls for assistance.

One of your primary goals as a business owner should be to ensure that your current clientele remains satisfied and loyal. The easiest way to tackle this problem is to provide your support team with the resources they need to be successful at any scale.

You could be hindering your company’s growth if you don’t make use of resources like help desk software. If you want your customer service team to perform at its highest level, investing in one of these technologies is a must.

How Many Types of Support Tickets Are There?

The lifecycle of a support ticket is complex, beginning with the moment it is received and ending when it is closed. The various forms of support tickets are as follows.

1.     Open Ticket

If a customer has an open ticket, it signifies that his or her query or problem has not been answered or handled. The default status of any new ticket submitted to the help desk is “open.” Unresolved tickets can be closed more quickly if they are allocated to the right agents at the right time.

2.     Escalated Ticket

Sometimes, your first-line support staff simply won’t be able to handle every single customer service inquiry by themselves. When a lower-level representative needs assistance from a higher-level representative because they lack the requisite knowledge, skills, or authorization to address a ticket, the issue is escalated. There is now a proportionately higher time investment required to resolve escalated issues compared to standard tickets.

3.     High Priority Ticket

When dealing with hundreds of support inquiries daily, it can be difficult for customer service teams to prioritize. Prioritizing tickets in a help desk system is as simple as marking them as “High,” “Normal,” or “Low.” Agents will feel more compelled to work quickly when high-priority tickets are assigned to them.

4.     Rated Ticket

A rated ticket is a customer assistance request that has been given a rating by the requesting customer. After an issue has been handled, the consumer is typically asked to rate their experience with the support representative. A customer’s satisfaction can be rated on a scale from 1 to 5, and all tickets with a rating can be viewed by management in the reporting section.

5.     Closed or Resolved Ticket

Once the most suitable remedy has been communicated to the customer and the issue has been remedied, the support case can be closed. Indicative of your team’s overall performance in supporting customers, this is the last phase of the ticket lifecycle. Now, keep in mind that “resolved” and “closed” are often used synonymously in the business world.

6.     Re-opened Ticket

When a consumer experiences a similar issue shortly after a ticket has been closed, or if they have additional questions or requests, they will revisit the case. Your clients will be able to reopen tickets from their portal, and your support staff will be able to do the same from their dashboard. The frequency with which tickets are reopened may indicate that agents are closing them without ensuring that the customer’s issue has been remedied.

How Does a Support Ticket Work?

When a customer needs help from a company’s support staff, they submit a service ticket. It can be sent via email, phone, chat, or a form on the company’s website. Support staff and service desk agents can track and manage requests for assistance from customers and end users.

It does this by keeping tabs on user-reported issues such as service requests, flaws, upgrades, outages, and so on.

What are the Advantages of Using Support Tickets?

Anything that is submitted via a service ticket is entirely under your control. All information supplied by customers is considered private and may be used for internal purposes only.

You can look into past reports of problems and how they were resolved, down to specific symptoms and measures are taken.

They also display a support request’s workflow history, which includes the date and time of submission, the support representative(s) assigned to the case, the case’s status, and any notes made by the support representative(s) about what was done or discovered to resolve the case.

What are the Disadvantages of Using Support Tickets?

Establishing and granting access to support requests can take some time. Some customer service queries can only be handled by someone with a deeper understanding of the product than the average support agent will need to learn the ropes.

With the help of service tickets, customer service representatives can keep track of incoming requests in the queue, complete all jobs by your policies and priorities, and prevent service delays.

 

 

The patronage of your satisfied clients is essential to the success of your company. Providing excellent service to customers is essential because their approval is necessary for a company’s success. The satisfaction of one’s customers should always be a top priority, however, in case an unhappy customer arises, here are ten strategies for handling customer complaints.

These days, customers have more platforms than ever before to share their opinions about companies, both positive and negative, thanks to the proliferation of social media.

No matter how wonderfully you serve your customers or how smoothly your company runs, complaints from unhappy clients are inevitable.

Only one in twenty-six disgruntled customers ever files a formal complaint, and each of those people tells an average of fifteen others about their unpleasant experience, so you may have already lost money due to dissatisfied consumers and not even know it.

Although no one likes responding to customer complaints, doing so can be a terrific way to demonstrate your professionalism and expertise. Right now is your chance to win a customer for life.

Tips for Handling Customer Complaints

1.    Stay Composed

Even if it’s hard to do so, try to maintain your composure when dealing with an angry customer. Being objective about your company, which is likely a source of great pride for you, can be challenging. Take the criticism as constructive feedback rather than a personal assault. The nature of a customer’s complaint often reveals a weakness in your operation that needs fixing.

Yelling or losing your temper in front of a customer is never a good idea. If you can keep your cool and handle the issue methodically, you will have a better chance of solving it and meeting the needs of your consumer.

2.    Acknowledge The Problems

Most of the time, when a customer complains to you, they just want to be heard. The fact that they went to the trouble of contacting you suggests that their concern isn’t as inconsequential as it may seem at first.

Indeed, sometimes individuals are just being negative and complaining because they’re having a horrible day, but it’s essential that you remember everyone has bad days and that you can never really know what someone else is going through.

The use of active listening tactics with your clientele is something you should be doing constantly. Never presume to know or disregard the customer’s demands or needs as inconsequential. Give them a chance to speak and focus on what they’re saying. Frustrated people may have trouble articulating their problems or the help they need.

Letting the customer vent will help them to relax. Simply listening to and letting consumers voice their frustrations can often solve the problem.

3.    Offer Full Support 

There are many different kinds of help available. Sometimes this involves nothing more than attentive listening, and other times it involves replacing a broken product with a brand-new one. However, there must be grey areas in terms of assistance. If you paid close attention, you’d be able to offer several suggestions for how to back them up, or, even better, a single, rock-solid recommendation.

You’ll have to use your best judgment to figure out how to handle this specific situation, but remember that “support” implies resolving the customer’s issue in some way. In particular? Don’t give up if your product isn’t meeting their needs.

4.    Apologize to Your Customers and Say Thank You

Apologizing to a customer for poor service is never easy, but it always pays off. Simply saying “I’m sorry” does not indicate you are accepting responsibility for what happened, just as acknowledging the customer’s feelings does not mean you agree with them.

Perhaps counterintuitively, expressing thanks to a client who has brought up an issue is a terrific way to indicate that you are actively striving to improve your business. It demonstrates that you care about them and want to assist them out by finding a remedy.

5.    Ask the Right Questions

After listening to the customer’s grievance and allowing them time to calm down, you should take control and collect further details. If you need clarity, this is the time to ask questions without getting defensive. Have a genuine conversation with the customer. Customer trust may be gained by courteous actions such as listening, acknowledging, and apologizing.

But you shouldn’t bother your clients with inquiries they’ve previously answered. Asking a consumer to repeat themselves might make them feel that you weren’t listening to them the first time, which can lead to further frustration.

6.    Respond Quickly

Now that you have all the information you need, you can formulate a strategy that will please the client as well as any other stakeholders. The sooner you find a solution that works and the customer is happy, the sooner you can kick back and take it easy.

Adaptability is crucial in this predicament. Follow all of your company’s rules and regulations to the letter, but always aim to exceed customer expectations as well. You should never suggest a solution if you lack the means to carry it out. A little gift card or a discount on their next purchase could enough to make amends.

You can choose to either refund their money or provide them with a free replacement or a discount on a later, improved version of the same product.

You should give your employees some latitude to make decisions based on their best judgment as they try to find a solution. To avoid an even more irate consumer, avoid transmitting their complaint up the chain of command.

7.    Document the Responses

You may learn a lot about how to make your product or service better by listening to customer complaints. Keeping track of them might help you spot problems, concerns, and patterns. Perhaps there’s a problem with the product that needs fixing right away. Maybe it’s a problem with the campaign that the marketing team can fix. Regardless, it’s important to keep track of consumer feedback in case you need it down the road.

Now that you have a record of the issues, you can bring them up at your regular meetings to get feedback on how to resolve them.

8.    Follow Up Every Time

It may be the last thing on your mind to follow up with an upset customer after you’ve found a solution for them, but they’ll appreciate the extra effort. It’s a nice gesture that shows you’re thinking about them and caring about what they’re going through.

Apologize once more and double-check that you’ve addressed their concerns during this subsequent conversation. If the customer is satisfied at this point, they are likely to use your services again and recommend you to their friends and family.

9.    Don’t Stay Behind the Screen

You shouldn’t assume that because live chat and email have become more commonplace that this is the best approach to handle all customer care interactions. Video calls with clients can be profitable if you run a service business. This includes site design, copywriting, and social media consulting.

Video conferencing allows you to transmit emotions and non-verbal signs, yet it lacks the impact of face-to-face communication. This is a great method to demonstrate your dedication to helping the customer and resolving the issue with the experience that prompted their complaint.

Video calling programs like Skype and Zoom make it easy to put a face to a voice.

How to Effectively Handle Customer Complaints?

Inevitably, some people won’t appreciate your work. That’s what you have to pay to get things distributed globally. If your product is exceptional, you might expect to receive contradictory feedback.

However, there are strategies to deal with negative feedback, such as being well-prepared, keeping a healthy positivity ratio, and reframing the feedback as transient, particular, and external. This will allow you to effectively address client complaints and turn them into loyal customers.

It is Okay to Stand Up

The general public whines. We’ve all done it, but if a customer’s behavior escalates to the point where they threaten physical danger, you have the authority to ask that they be removed from the premises or end the conversation. When it comes to modern customer service, the cliché “The customer is always right” is only partially accurate. You should not have to tolerate insults or threats.

Most of us would rather not deal with client complaints, but if you handle them in a friendly, professional manner, you just might end up with a customer for life.

 

 

 

The landlord’s responsibility to thoroughly investigate each prospective renter is essential. If you want reliable tenants who can pay on time, you should require applicants to provide you with a pay stub. In a sad twist of fate, you can encounter fake pay stubs. Only some people are forthright when applying to rent, and some websites even let you make false pay stubs for a price. Let us understand how to identify fake pay stubs and employment verification.

The proliferation of websites offering this service has simplified the process of making phony paychecks. You go to a webpage and input the data you need there. Pay stubs may be customized to include any fictional organization and fictitious salary.

Making a phony paycheck takes less than a minute and roughly $5. These fake pay stubs are practically impossible to tell apart from the real. If the prospective tenant needs to make more money to afford the house, they may quickly fabricate some higher-paying documents with a few clicks of the mouse. If the prospective tenant is less financially secure than they claim to be, the landlord risks evading them at great expense and inconvenience if they cannot pay their monthly rent.

Here’s how to spot a fake payroll stub, so you don’t fall victim to fraud.

How to Easily Identify Fake Pay Stubs?

A false pay stub may seem real at first glance, but careful inspection may reveal its authenticity as fraudulent. Keep an eye out for the following tangible characteristics of a counterfeit check:

1.    The Paystub Might Be Fake if Everything is Perfectly Rounded

When was the last time you received a paycheck that contained exactly the amount you were expecting, with no pennies or dollars left over? It probably never happens. Make sure that the applicant’s monthly earnings are not rounded to the closest hundred or thousand dollars while analyzing their pay stub. Paychecks are usually never a rounded figure; therefore, if it is, it is definite evidence that the person filled out a phony form (and carelessly, at that!).

2.    The Paystub Might Be Fake if it Lacks Professional Details

Paycheck stubs are the product of collaboration between HR and accounting. They are likely to submit a professional-looking pay stub, given that they are professionals. Numbers, lines, and letters should all be aligned properly. Also, make sure your decimal places are correct. Decimal places and numbers in accounting software will align themselves automatically. There should be nothing unique or spectacular about the typeface used. Right any wrong words you find. It’s also essential that the stub not be illegible in any way. The document should be easy to understand for anybody.

3.    The Paystub Might Be Fake if it Does Not Looks Professional

Paychecks are often prepared by HR personnel or accountants. In other words, you should expect these folks to only produce documents that are a nightmare to read. Verify that the applicant’s pay stub has a polished appearance by looking for signs of professional design and layout. All numbers and letters should be aligned and in the proper perspective, and there shouldn’t be any blurriness.

4.    The Paystub Might Be Fake if it Lacks Basic Information

If the applicant fails to provide the basics—their name, address, and company—it might be a red flag. Taxes, insurance premium payments, and gross compensation should all be listed in the form. Like other official papers, paycheck stubs typically have this data in more than one location. If there are any discrepancies, it may be a red indicator that the applicant has handed you a fake pay stub prepared by a third-party website.

5.    The Paystub Might Be Fake if the Numerical Zeroes are Replaced with Alphabetical O’s

Whether or not a pay stub distinguishes between a capital “O” and the number “0” is a subtle but telling distinction. You can see that the zero should be higher and more oval-shaped than the capital O, which is more generally rounded. Another red flag that the document is forged is that it has grammatical or spelling errors that a trained accountant would never create.

6.    The Paystub Might Be Fake if There are Significant Errors in Calculations and Amounts

Legal payroll systems have error-proofing built into adding and subtracting salaries, so mistakes are uncommon. Mathematical errors on a pay stub are a red flag that the stub was generated manually and may be fake. There is no difference between the amounts on different pay stubs. A bogus pay stub will include inconsistencies.

7.    The Paystub Might Be Fake if There are Varying Pay Dates

Wages and salaries are typically dispersed on a particular day each month. It could happen once a week, twice a month, or once a month. Generally speaking, businesses always have a system in place for dispersing funds. If you receive money from the same company on various dates, that’s something to keep in mind. It is possible that fake pay stubs and other forms of income verification are being used.

What Other Methods Can I Use for Income Verification?

 

However, it is essential to utilize additional means to verify income. It is only sometimes possible to tell a phony pay stub from a real one just by glancing at it. Verifying a pay stub’s correctness involves:

1.    You Can Request for W-2 Form

People can fake W-2 forms, but it isn’t easy. Use the W-2 to determine if a renter is likely to be able to pay rent and other costs on time by looking at their gross earnings, taxes, and deductions. Employers design these documents for the sole purpose of making salary verification as precise as possible.

2.    You Can Directly Call the Employer That Is Listed on Paystub

Even though not all companies check salary, you may still ascertain whether or not the candidate was truthful about their employment status. Avoid calling the applicant at the number they supplied since they may have a buddy pose as a potential employer or human resources representative. Get in touch with the company’s human resources department by digging.

3.    You Can Request Form 4506

You may access a prospective tenant’s federal tax transcript using this application.

4.    You Can Ask for Monthly Bank Statement Record

The income and security deposits of the prospective renter should be consistent with one another. Also, the company’s name needs to be on the promise. Inconsistencies or omissions here might indicate dishonesty on their part.

What Should You Do if the Paystub Comes Out to Be Fake?

Falsifying a pay stub and submitting it as proof of income is dishonest. You have the right to terminate a prospective tenant’s application and seek compensation if they provided a fake pay stub. You can legally remove a tenant already living in your rental home if you discover they provided false income documentation after you first rented the property to them. Rent will be null and void if a wrong pay stub is submitted. The right to sue the tenant for damages survives the termination of the contract and the eviction. If you decide to sue for damages, you should file a police complaint and include the fake pay stubs as evidence.

Can a Bank Help in Verifying Paystubs for a Landlord?

In most cases, financial institutions will not inquire about landlords’ income verification documents, such as pay stubs. Get in touch with the prospective tenant’s place of employment to see if the pay stub is authentic.

Can You Report Fake Paystub to The Police?

You should file a police report with the appropriate authorities and include the fake pay stub as proof if you intend to pursue legal action against the renter who submitted it. You can use the false pay stub and police report as evidence in a trial.

Conclusion

Making false pay stubs and using them to deceive an employer or government agency is a fraud that has severe legal consequences. Trust your gut when something doesn’t seem right with your paycheck stub. It is simple to create a convincing phony pay stub. Try to find out as much as possible. Check the pay stub for apparent problems in spelling, math, alignment, and presentation.

It would be good to double-check with the company, though. You might ask for extra proof that the money stated on the pay stub made it into the account, which could be in the form of a bank statement. Make sure to protect yourself at all times when renting to tenants, and do not make any decisions in terms of renting your property unless you are 100% certain and comfortable with the tenants that you are choosing.

 

There are now 100.9 million people in rental housing, as reported by the United States Department of Housing and Urban Development. Younger generations are increasingly choosing to rent instead of buying a home, contributing to a steady fall in the homeownership rate over the previous few years. Here are some clever rental amenities to differentiate your rental property from others and make better profits.

In contrast to popular belief, most rental properties are owned by individuals rather than conglomerates. When a private investor is engaged, this creates an excellent opportunity for a unique spin and additional value. It’s common for large-scale developments to provide all of their rental units with the same amenities. If you’re a landlord or a real estate investor, you can adapt some of the features and upgrades in your rental property to the changing needs of your tenants. You can rapidly fill your rental units and keep your tenants happy by catering to their preferences.

There are some perks that everyone would want to provide, like a balcony overlooking the ocean being one of them. The items on this list are those that an investor can typically incorporate into their rentals with relative ease.

Rental Amenities to Differentiate Your Rental Property

When describing a rental, the term “amenity” describes something nice to have but not required. They’re not fundamental to survival, but they’ll significantly improve your tenant’s quality of life.

For instance, functional home appliances are essential for any kitchen. Apartment amenities range from a six-burner gas stove to a stainless-steel refrigerator with an indoor water filtering system.

A potential tenant’s decision to sign a lease might be influenced by the availability of certain facilities, even if such amenities aren’t strictly necessary for everyday life. The need to highlight the buildings’ facilities in attracting renters is, thus, paramount for landlords.

It is common practice for landlords to include the cost of extras in the monthly rent. A renter would only have to pay a little for utilities like washers and dryers. However, they would be paying more rent each month. However, in other situations, such as the case of a pet fee or particular parking spot, tenants who use the facility may be charged an additional monthly price to opt-in.

Now that you understand why it’s crucial to make upgrades to your homes, here are some features that will set your vacation rentals apart from the competition:

Hot Bath Tubs & Spas

The benefits of a relaxing soak in a spa or hot tub are well-known, so who wouldn’t want to take advantage of one? Guests will know they have found the ideal place to stay if you provide comforts like these; if they are debating between two similar houses, the thought of soaking in a warm, bubbling jacuzzi may be the deciding factor.

Even while an above-ground hot tub might entertain visitors, a built-in one is the better investment. A property’s atmosphere may be elevated from “standard” to “luxury” with an in-ground hot tub and appealing landscaping.

Specialty Appliances

It’s common for vacation rentals to have extra amenities that guests wouldn’t find in a typical hotel room. On the other hand, many potential tenants will pass on a place because it needs a smoothie blender, food processor, or dehydrator. Rental homes have a distinct advantage over hotels since they allow visitors to feel more at home throughout their trip without requiring them to give up comforts like cooking and eating in.

Nonetheless, that’s not all. Non-kitchen appliances can also play a significant role in attracting customers and retaining them as regulars. An air purifier might be a godsend for allergy-stricken visitors, while a clothes iron is a “must” for the professional on the go.

Water Accessories

Locations near water, such as lakes and coastlines, are famous for vacation rentals. Imagine how much more appealing your properties will be if you provide entertaining water accessories for your guests in addition to the mere prospect of lazing around on the beach or swimming in the water.

Provide equipment for fun water sports like snorkeling, stand-up paddle boarding, canoeing, and kayaking to enhance their experiences. Canoes and kayaks may be a great addition to a property because many guests can use them at once.

Specialty Electronic Equipment

While some visitors may be seeking a quiet escape, the vast majority, like having their favorite entertainment options readily available, assure potential guests that they will have everything they need to indulge in their usual hobbies, whether a Netflix subscription or video games, or high-quality speakers. You could even up the ante by investing in a smart TV or a selection of video game consoles your guests may not have at home.

Parking Facility

Parking might be challenging if you’re looking for a rental property in a metropolitan region. The availability of parking spaces is crucial for renters who have automobiles, especially in a communal setting. After a long day at the office, nobody looks forward to sitting in traffic and finding a parking spot twenty minutes away from home. Because they will be so accustomed to their designated parking spot, your tenants will feel more at ease.

At-Home Laundry

It is only sometimes realistic to spend a few hours a week at the laundry because of time constraints in today’s busy environment. Taking the time and money to pack up the car and head to the laundromat isn’t worth it if you can avoid it. Most tenants would prefer a unit that has a washing and dryer. Even if they cost money, washing machines and dryers should be provided on-site.

It’s reasonable to assume that many potential tenants in a residential neighborhood would not even look at a rental unit if it lacked a washing machine and dryer.

Spacious Outdoor Area

It is something you can only sometimes influence. Remember this as a real estate investor looking for a place to rent. Many tenants won’t care if they have a balcony, deck, or porch as long as they have some outside area. A well-maintained outer space is an added amenity for residents and a significant selling point for potential buyers. If your home lacks a suitable yard, you should investigate public options like parks and playgrounds.

Air Conditioning

Air conditioning is among the most sought-after conveniences in hot and humid climates. If your home or business doesn’t have air conditioning, you’ll want to talk to an HVAC expert and figure out how to pay for it. Spending more on expert advice now might save you money in the long run-on maintenance bills. If a central AC unit can’t be installed in your house, alternative solutions like window AC units or standalone AC units for separate rooms should be considered.

Smart Locks

The days of using actual keys may be numbered. In today’s society, when convenience is valued above all else, smart locks are all the rage.

Anyone who has ever been locked out knows how annoying it is. Every apartment dweller can relate to the agony of being locked out of one’s flat because one misplaced or forgot their key.

Each door in the building may be equipped with a smart lock, allowing tenants to securely lock and open their dwellings from anywhere using just their phones. Smart locks can also be installed on the doors leading into common areas.

Smart Access Control System

Improving the quality of life for your tenants is as easy as updating the building’s access control system.

Take a moment to consider.

All of your tenants, no matter their background or interests, desire a quick and easy way to let themselves and their guests inside the property.

The top two concerns of your tenants are the ease of living there and the safety of the building.

Stand Apart from the Competition

These are only a few suggestions to get your creative juices flowing. Think about what you need as a visitor and what would make your stay memorable and make you want to tell others about the property. Of course, it would be great to incorporate several of these features, but even installing just one will significantly boost your rental occupancy rates.

 

 

Knowing how to establish profitable rent for your property and list at a competitive price to attract quality renters is essential knowledge for any independent landlord.

It might not be easy to settle on fair rental property pricing. Setting the rent price too high might result in long-term property vacancy, so resist the urge to go aggressive and charge more than comparable apartments in the region. Setting the rent too low, on the other hand, will harm your revenue.

Included in this article is some advice on determining the optimal rental pricing for your property, methods for obtaining an accurate rent estimate, and the significance of factoring in your building’s facilities when determining your asking rent.

Why Should I Always Charge Appropriate Rent?

To determine what constitutes a fair rental rate, it’s worth noting why it’s crucial to get the asking price just right:

1.    Appropriate Rent Helps in Finding Right Tenants and Get Timely Rent

An overwhelming majority of property managers (84%) cited payment issues as their primary worry in a poll conducted by TransUnion. It is to be expected, given that the price tag of eviction due to nonpayment might reach $10,000, and that doesn’t even include the time and money needed to replace an unforeseen vacancy.

Rates that are too cheap for the market and the property may not attract the best tenants. A lack of renters means no monthly rent money if your prices are too high. As a landlord, it is up to you to strike a balance between charging too much and charging too little in terms of rent.

Factor in the typical income of the area’s residents. If you want to rapidly fill your space with tenants who can afford your rent without worrying about late payments, you should price it at a level that appeals to people with comparable earnings.

2.    Appropriate Rent Helps in Covering Mortgage Costs

Real estate is an investment; if you aren’t making enough rent to cover your costs, you haven’t established a fair rate.

3.    Appropriate Rent Helps in Maximizing the Rental Profit of Property

The Balance reports that landlords can keep zero to six percent of their monthly rental revenue by setting the rent price just right.

Rental Property Pricing: How Much Can I Rent My House For?

While it’s evident that charging a fair rent is crucial, determining that figure may take time and effort. Finding your home’s optimal rental price requires carefully considering several criteria.

1.    Know the Competition

The annual rent increase reported by Apartment List’s national rent index may be seen in nearly all of the country’s main areas. The fact that rents are going up throughout a wide swath of the United States is valuable knowledge to have “generally.” However, before deciding on a rental fee, you should research what other local landlords are charging. Yardi Matrix reports that in June of 2018, the median rent in the United States was $1,405, up significantly from the median of $602 in 2000.

The standard deviation of this number varies widely between jurisdictions. Rents in large cities like San Francisco and Los Angeles, for instance, are likely to be among the highest in the country, whereas in smaller communities with less economic growth and job prospects, rents may be lower.

Rent prices should be set after careful consideration of local market conditions. Find out what other property owners are charging for similar rentals, and use it as a benchmark. Then, modify your rent to reflect the new information.

Fair market value estimates are another benchmark revised annually by the Department of Housing and Urban Development of the United States (HUD).

Look at the asking rents of nearby properties comparable to yours in size, location, and upkeep. For a more in-depth evaluation, you can also use web tools like Rentometer to acquire brief views of houses around your rental area.

2.    The 2% Rule Is Not Always Worth Following

There is a rule of thumb among some landlords that says rent should be 1%-2% of the property’s worth. Note, however, that this is only a rough heuristic to gauge your future rental costs. It’s not a replacement for checking out rent prices and other similar listings in the area. Property prices have increased more rapidly than rents in recent years. Thus, this comparison may need to be more accurate.

3.    Seasonality Affects the Rent Prices

Rent costs fluctuate significantly with the seasons. In most parts of the country, the demand for rental properties peaks in the spring and summer and levels down in the winter. It occurs for various reasons, the most prominent of which is that tenants find it more troublesome to relocate during the colder months. Most people would instead not move their families in the middle of a snowfall or during the school year. Apartment List found that although 25% of renters who begin their search in July move within 30 days, 22% more renters who start their search in January take more than 90 days.

If you own a rental property, remember that the vacancy rate is likely higher in the winter because fewer people are looking to relocate. If a landlord is concerned about having an empty apartment during the winter, they may choose to reduce the monthly rent payment. The main point is that you may not be able to get the rental rate you want if you advertise your property in the winter.

4.    Budget For Maintenance, Repairs, and Utilities

Plan for the expense of repairs and maintenance with the aid of accounting software or a simple spreadsheet. Maintaining a rental property annually might cost as much as one percent of its worth. Therefore, it’s a good idea to put fifty percent of your rental revenue into upkeep. Get an estimate of the utility expenses incurred after the property is occupied if you want to factor the cost of utilities into the rental fee, such as gas, electricity, water, sewage, and garbage.

How Can I Rent Out My House?

Asking, “How much can I rent my house for?” indicates that you’re interested in learning how to rent your home. Setting a reasonable monthly rental fee for your house is an essential first step, but there’s more to it than that.

If you’re thinking about renting out your home, here’s a brief primer:

Step 1: Reassess the Mortgage

A homeowner who intends to rent out their property must ensure that the mortgage and insurance policies accommodate a tenant who is not the owner. Before moving forward, make the necessary adjustments by calling your lender and insurance company. The consequences of not doing so are real.

If you need to enhance your coverage, your insurance provider can help you figure out how. The cost of homeowner’s insurance is typically 15% to 20% lower than that of a landlord policy.

Step 2: Set Reasonable Rental Price

Rental pricing can be determined in several ways, including by local market data, as a percentage of the house’s worth (between 0.8% and 1.1%), or by the landlord’s ability to pay. Mortgage, taxes, insurance, upkeep, and so on should be all factor into your monthly rental price.

Expect to pay between 8 and 12 percent of your monthly rent to a property manager, whether a real estate agent or a property management firm.

Step 3: Understand Local and State Tenant-Landlord Laws

When it comes to when and how a renter can occupy your property, landlords must follow all applicable local, state, and federal laws. The rights of both landlords and tenants should be known.

Read the Fair Housing Act and the Fair Credit Reporting Act to learn about your rights as a landlord regarding tenant screening and selection, as well as general interactions with renters.

Step 4: Get the House Ready to Be Rented

Having a residence that is clean and ready for a new tenant is essential in this competitive rental market. The images you take to put your home up for sale should be taken after a thorough cleaning and organization effort. Make it clear if the house comes equipped or unfurnished and if there is furniture in the photographs.

To ensure your home is ready to be rented out, you should check with your local government to determine if any inspections or permissions are necessary.

Step 5: Start Finding Potential Tenants

Landlords should now begin their search for tenants since this is one of the most crucial decisions they will make.

Step 6: Start Collecting Rental Applications

After a qualified applicant has passed the first screening process, you may request more information, such as a completed rental application, credit, and criminal background check. These may be made from scratch or using a template found online.

Step 7: Get a Lease Signed by the Tenant 

Your house is almost ready for renters. After making your tenant selection, you need to have a lease. The lease agreement specifies the rights and responsibilities of the landlord and renter.

When the lease is signed, you should collect the security deposit, the first and last month’s rent, and any other necessary costs.

How Important is it to Set the Right Rental Rate?

Landlords can reap significant benefits from setting reasonable rental prices, as was referred to in the previous section. Let’s examine a few details to help you see why putting a fair rent is crucial:

1.    Correct Rental Rate Helps You Cover Mortgage

Landlords have a lot of expenses to pay, including the mortgage, insurance, taxes, upkeep, and more. The key will be settling on a monthly rental amount that covers all you need to pay. It would help if you didn’t have to drain your finances or take out a loan to cover the cost of renting out your home.

2.    The Right Rental Rate Will Maximize Profits

Setting a reasonable rental price for your house might result in a profit after deducting all expenses. Being a landlord may bring in less money than you initially intended, but any money is better than none.

3.    The Right Rental Rate Will Help in Finding a Good Tenant

Finding a renter who can afford the rent each month is the primary aim, and offering affordable rental prices is one way to attract quality tenants. If your rental is too high, no one will be interested in it, but if it’s too cheap, the wrong sort of tenant may be drawn to it.

Final Words

Setting a monthly rent price is only the beginning of renting your home. Remember that basing your rent on your home’s value is one of the simplest methods to determine it and that the general rule is 0.8% to 1.1% of your home’s value. The next step is to consider your financial responsibilities and local rate alternatives.

Get a renter to sign a legally binding lease once you have researched them, lowered your costs, and revised your insurance and mortgage.

Remember that you are running a company when you rent out your home. If you want to make the right decision, you need to think about it objectively and not let your emotions get in the way.

 

 

 

 

Old windows, especially those made of aluminum or wood, will start giving you trouble sooner or later if they haven’t already. Homes with original windows that are more than 20 years old are likely time for an upgrade. But, when is it time to replace your windows?

The aesthetic value of your home, the amount of natural light you let into your home, and the energy efficiency of your home can all benefit from well-designed windows.

The security of your home and your comfort inside are both compromised by old, rotten, and broken windows. It’s important to know if you need new windows, and there are clues you can look for around the house to determine if your house needs new windows. If it’s time to begin planning a window renovation project.

Experts in windows are here to explain the most obvious warnings that it’s time to replace your current set.

6 Reasons Why Your House Needs New Windows

1.    You are Receiving High Electricity Bills

When warming up on a chilly day, you should brace yourself against your window panes. Can you tell if it’s cooler there than elsewhere in your house? Try touching the glass. If you notice that the glass is chilly to the touch, that’s because the warm air from your heating system is being cooled down as soon as it comes into contact with the window.

Your heating and cooling costs will fluctuate with the seasons much like the weather outside. This is not just a waste of money, but also a source of discomfort.

Please light a candle or incense stick. Keep it supported by the window casings as you methodically work your way around every corner.

A draft is present if the flame of a candle or the smoke from a burning candle flickers or moves. If you do this in the dark with a flashlight, you may be able to see light coming through the window frame. Think of how much better it would be if you sealed up all the cracks and crevices in your home.

Newer windows are very efficient and are designed to help prevent air from leaking in and out of your home, whereas older windows are typically single-paned and prone to leaks.

To lower your heating costs, you should replace your old windows with new ones that use argon gas and low-emissivity (LoE) glass.

By retaining heat in the winter and releasing it in the summer, Low-Energy-Effects (LoE) glass can drastically cut down on utility bills while also making your home more pleasant all year long.

2.    Faulty Window Operation

Check the smooth operation of all the windows in your house by walking about while opening and closing them. Pressure or force is needed to open them, or if they are painted or swollen shut, then it is time to replace them.

This is a common problem with wood windows. The windows in your home should open and close easily, without requiring any effort on your part.

If you haven’t already, double-check the locks. Do they perform as intended? A lack of ability to unlock and lock windows presents an unnecessary security risk and limits the means of escape in the event of a fire. You need to have a rapid and safe exit strategy in the event of an emergency.

If the windows are tough to open, there will be fewer escape routes in case of an emergency. There’s a logic behind why egress windows are required by law.

3.    Leakage in Windows and Decayed Frames

Having rotting window frames is a definite indication that you need new windows. Wooden window frames will deteriorate as soon as they are exposed to moisture.

Long-term exposure to moisture can produce rot and decay, which can compromise the structure’s integrity and pose substantial health and safety risks.

You could have leaking windows. We have seen houses with windows that leak so badly that they leave puddles on the floor. Yikes!

The amount of water loss might not seem significant enough to warrant a makeover, or maybe you’re hoping the leaks dry up until summer rolls around.

Always keep in mind that any amount of moisture will promote mold growth when deciding to replace windows. The likelihood of a significant issue caused by the leaking window increases the longer you put off upgrading.

Improper installation or a broken sealing unit are two of the most prevalent causes of leaking windows. Maybe you’re thinking, “Why can’t they just be fixed?” Fixing the windows wouldn’t solve the issue, though. It’s important to remember that while your leaking window is an issue, it is not THE issue. The presence of condensation on windows is indicative of a more serious problem. Leaky windows can only be permanently fixed by replacing them with new ones that have never failed before.

4.    Soundproofing

Relax for a second and wait quietly by the window for a passing car. It seems to be coming down the street, but can you hear it? Even with double-pane glass, street noise can get into your home through the single-pane glass.

The serenity and quiet will be overrun by the growing cacophony of sounds before you know it. The most effective energy-saving windows will keep the noise outside.

5.    Frequent Condensation

Do you frequently wake up to foggy or condensation-covered windows? You will need to assess the kind of condensation you are dealing with, as not all condensation is terrible. It could be of no consequence depending on where it manifests.

But if there’s condensation between the panes, you know the seals have failed and the windows need to be replaced before the leaks get too severe.

Your home’s various components—including its windows, doors, HVAC, insulation, ventilation, and siding—all work together to form a unified whole. All parts must be in proper working order for you to maintain your home’s top efficiency and get the most out of your restoration project.

6.    Updated Look

If you don’t like the way your windows look, you should consider replacing them because of how noticeable they are. Energy-efficient windows that also appear sleek and modern are a great way to increase your home’s value and curb appeal.

How Long Do Windows Last?

There is some variation in durability and service life depending on the type of window you purchase. A double-paned window has a 20-year lifespan, whereas a fiberglass one has a 40-year lifespan.

Windows made of aluminum have an average lifespan of roughly 30 years, putting them in the middle of these two extremes.

How well you take care of your windows will determine how long they survive. However, if they near the two-decade mark, it may be time to evaluate their condition, even with proper maintenance and cleaning.

Are New Windows Worth It?

The cost of window replacement is typically recovered between 70 and 80 percent of the selling price of a home. You can save an additional $27-$465 annually on energy bills by installing Energy-Star-certified windows in your home.

Should I Replace My Windows and Doors All at Once?

The major benefit of replacing all the windows at once is that you may unify the look of your home’s inside and exterior at once if the cost is reasonable.

How Long Does It Take to Install New Windows?

New windows can be fitted in as little as a day or two. The key to a successful renovation is to take precise measurements of your current windows and doors and have a garbage removal solution ready to reduce the number of times you have to take the trash to the dump.

Why it is Important to Replace Faulty Windows?

If you see a rise in your utility bills every month, it’s probably because your windows are not performing as they should. If you want to save money on monthly utility bills, consider replacing your old windows with newer, more energy-efficient models. Incorporating newer, more secure locking mechanisms and thicker glass into your window replacement project will boost your home’s safety significantly.

 

 

 

Noise complaints have been lodged against one of your rental properties, and you’ve been contacted through a letter, phone, email, or even a personal visit. The question is, “What do you do?”

Landlords face a complex accessibility problem when noise complaints are filed, as they are at the center of the accountability chain for both external noise and noise generated within the property. Your renters’ “right to peaceful enjoyment” of the rental property may be violated by excessive noise in the area, which might have legal repercussions for you as the landlord.

However, you must ensure that your tenants respect the neighbors’ right to peaceful pleasure.

How do you respond to tenant concerns about excessive noise? The correct response is conditional on several local variables, including laws, code enforcement, lease provisions, and specific noise-generating situations.

What are Illegal Noises?

What constitutes illegal noise varies by jurisdiction, from state to city to county. It is common for HOA communities to define both authorized and unacceptable noise levels in writing. Any noise that causes injury, interferes with daily life or is not required is illegal.

Construction noise may be permitted between 3 and 10 p.m. during business hours, but after 10 p.m. may violate local city council noise rules.

For example, the excessive blaring of a car horn is not tolerated in most communities unless it is an emergency.

You should keep track of each rental property you oversee and familiarize yourself with the local noise ordinances. Depending on how the city’s regulations were drafted, two properties on opposite sides of town might be subject to various noise restrictions addressing when and what noise is permitted or limited by law.

What is Considered a Noise Disturbance?

The right to peaceful pleasure in one’s home is violated when the noise occurs repeatedly or continuously nearby. It may be determined by averaging over 84 decibels, or it could be evaluated on a case-by-case basis.

During the peaceful nighttime hours of a community, noise problems are more likely to be ruled out, and excessive noise may cause sleep disturbance, stress, and a concern to public health.

The border between acceptable background noise and noise that disrupts surrounding residents’ ability to go about their everyday lives is typically practical.

The Various Types of Noise Complaints

The threshold for what constitutes “extreme noise” varies from jurisdiction to the next, and even within a single city, different agencies may have divergent opinions. What kinds of noise are most frequently reported as the source of a noise problem in a particular area?

1.    The Noise of a Barking Dog

It’s a sad fact that a dog’s incessant barking may drive anyone insane. If a dog’s barking is loud, persistent, or frequent, it may annoy neighbors. Pet owners should keep a close eye on their canine companions to ensure that they don’t engage in excessive outside barking while at the office.

Have your renter install a camera in the rental unit to film any noise their dog makes while they’re away. As soon as they leave the driveway and pass the property line, their dog may start howling endlessly, which may surprise them.

2.    Noise of Construction

Home improvement projects that generate a lot of noise must be completed during business hours. Construction noise is typically governed by municipal ordinances and the rules of homeowners’ associations, mainly when it occurs close to existing homes. The use of a jackhammer in a residential neighborhood at 3 in the morning is an extreme example of construction teams making unacceptable noise.

3.    The Noise of House Parties

The noise from a house party may easily travel to neighboring properties, which is a typical reason for complaints about disturbances. The prospect of rowdy house parties in their rental apartment is the stuff of many landlords’ worst nightmares, not only because of the disruptions to their peace.

4.    The Noise of Loud Music

Another prevalent source of disturbance is music played at decibel levels that cause nearby households’ windows to rattle. It may be worthwhile to improve your property’s insulation and windows if you have a renter who enjoys giving their speakers a workout or who has a band that likes to rehearse in the rental.

5.    Noise of Fireworks

While fireworks can be a nuisance in some areas and on particular occasions, others find pleasure in setting off rockets at any time of the year. Complaints about firework loudness should be taken seriously, and investigations should be conducted in regions where fires are a growing issue. Inside most city borders, fireworks are prohibited.

6.    The Noise of Motor Vehicles

Vehicles revving their engines, playing loud music, or simply driving through the neighborhood at all hours are familiar sources of noise complaints. Excessive noise, whether from a motorbike or a neighbor who refuses to have a functional muffler on their automobile, may severely disrupt the tranquility of a night.

What Should You Do When You Receive Noise Complaints at Your Rental Property?

1.    Graciously Accept Any Noise Complaint and Take Action Immediately

You want your building to have a good reputation and your tenants and the neighborhood to get along well.

To that end, be understanding if someone complains to you about noise. Experts advise that you tell the seller that you would act quickly to remedy any issues.

The complainant may have already had a conversation with the alleged wrongdoer. Be sure to verify this is the case before taking action. Ultimately, this will help you gauge their potential reaction to you.

2.    Make Sure to Cross-Check with Tenants and Neighbors

Before taking action, verifying reports of excessive noise from neighbors is advisable.

Whether you receive a complaint, it could be a good idea to discover if any neighbors have had similar experiences.

Some people may be less bothered by the scenario than others since noise has varying effects on various people and because sound travels at different speeds across different environments.

3.    Find Out the Real Cause of the Noise Complaint

There may be a workable solution to the conflict if it can be determined what kind of noise is causing the most distress.

It might be challenging to avoid hearing certain loud noises, such as a baby screaming or a dog barking. The authorities should be notified promptly if it seems likely that the frequent noise is the consequence of neglect or abuse.

After being convicted of animal cruelty, a person may be barred from owning pets for a considerable time. The present animal will be spared any more mistreatment, and the renter will not be allowed to get a new one.

It would help if you did not manufacture false accusations of neglect or abuse only to eliminate a noise complaint. First, do as much independent research as possible before deciding on this.

4.    Ask the Party Who is Making Noise to Make Changes

If a noise restriction is already included in the lease, the landlord should notify the renter that they violate the agreement by pointing out the clause.

Tell them that if the noise problem persists, you will have to exercise your right to ask them to vacate the premises. There may be another side to the story, so be careful to talk gently and give them a chance to explain themselves.

5.    Take the Help of a Mediator

The situation may require the assistance of a professional mediator if the other party involved is unwilling to make any adjustments or engage in respectful discussion about the issue at hand.

Pick a well-respected expert in the field, and approach the consultation with an open mind.

6.    Make a Complaint to the Local Authorities

The local Environmental Health Department is the place to go if you want to file a formal complaint and have a noise-abatement notice issued.

If your renters have complained about noise from neighbors but forgot to put a noise provision in the leasing agreement, you can take this measure to address their concerns.

7.    Consider Eviction

Tenants who are frequently the target of noise complaints may be vulnerable to eviction.

However, this is only possible if you have a noise provision in your leasing agreement and can prove that it has been violated on many occasions.

It’s essential to remember that landlords can’t take action against you until it can be shown that you’re causing the noise. However, it is always worthwhile doing all you can to remedy difficulties of this sort to ensure that your rental accommodation is a pleasant place to live and to create strong connections with other local people.

It is possible to prevent noise complaints in rental properties by being selective in who you accept as tenants, inserting a noise provision in your leasing agreement, and taking other measures to soundproof your building.

Responding to a Noise Complaint Report Against Your Tenant

What should you do if the cops show up because of a noise complaint from a tenant? Collaborating with the authorities and tenants is essential to find a solution. Tell your renter that the noise has drawn the attention of the police without generating an explicitly frightening encounter if you think they are courteous and receptive.

On the other hand, if your renters have turned into a significant issue, it’s a good idea to consult the police on how best to handle the situation in the case of an eviction.

Having decent tenants who have reported a neighbor for noise should put you on high alert. If noise in the area is a constant annoyance and threatens the safety of residents or visitors, your renters may have grounds to terminate their lease.

Are There Any Consequences If Someone Does Not Follow Noise Complaints Laws?

If the infringing noise threatens public safety, serial offenders may face penalties or jail time. When someone causes noise that travels from their property to another’s, it violates municipal noise control regulations. While noise complaints may prompt a visit from law enforcement in some jurisdictions, this is not the case everywhere.